Frequently Asked Questions

We understand you may have many questions about the process, please click on the section below that pertains to you.

New Patients

How do I schedule a Phone Consultation?

Fill out the Consult Request form on our Website. You will receive an email about 15 minutes after your initial request that will guide you to our Patient Registration Portal. Here you will be able to upload all the needed paperwork, Insurance Card, Picture ID and a complete Medical History Questionnaire. We require all pages in the registration packet to be completely filled out. Any missing information will delay the organization of your Consultation.
Our Patient Coordinator will then contact you to schedule your appointment, or you may contact our office.


Is the telemedicine consultation virtual or in-person?

Your consultation with Dr. Thornton will be virtual only. You'll receive a Zoom link via email on the morning of your appointment. Please join the link 5-10 minutes before your scheduled time and wait if necessary for Dr. Thornton to finish with a previous patient.


Will insurance cover my telemedicine consultation?

We submit claims for Out of Network benefits, but payment ($350) is required at the appointment. Any reimbursement comes directly to you after processing. For In-Network HMO/EPO, High Deductible, or Catastrophic plans, you're considered Self-Pay and must pay the same fee upfront.


What if I already had immune testing done elsewhere?

If you've had previous immune testing, you'll have a new telemedicine consultation to review your previous tests with Dr. Thornton. He'll review your previous tests, medical/fertility history and make a recommendation. Keep in mind, that additional testing may be recommended, if necessary. Any necessary testing aside, a $3,000 management fee will be due upfront prior to proceeding with immune management, no exceptions. If you decide to proceed, our staff will contact you within 48-72 hours with instructions.


What testing will be ordered and what are the costs?

Dr. Thornton will order the proprietary BRI Advanced Baseline Panel to support your fertility cycle(s). Laboratory fees are separate from any management fee and will depend on your insurance coverage. For uninsured patients, the BRI Advanced Baseline Panel costs approximately $1,800, though this may vary based on the specific laboratory used. Additionally depending on your situation, additional testing may be recommended.


Are management services covered by insurance?

Unfortunately, management services are not covered by insurance. Since they do not meet the CMS criteria as "billable", patients have to pay out of pocket for this service. Understanding your personal insurance coverage and benefits is ultimately your responsibility.


Is Pregnancy Management mandatory once I'm pregnant?

Yes, upon confirmation of a positive pregnancy, transitioning into our Pregnancy Management Program is mandatory and not optional. This requirement is crucial for individuals with a history of recurrent miscarriages. The program costs $1,500, payable upfront, with no exceptions. The program runs up to 12-14 weeks. After this period, you will transition to your OBGYN's care, accompanied by our ongoing protocol recommendations. Please note, this process requires your local doctor's cooperation to ensure you receive the necessary medications.


If I am in the middle of a cycle, can I be managed faster?

No! Do not start any cycle until Dr. Thornton has analyzed your results and consulted on your treatment plan and protocol. No exceptions to this policy.


Should I be evaluated for Endometriosis & Adenomyosis?

For Patient who have suffered Recurrent Losses and IVF Failures, we strongly recommend being evaluated for Endometriosis and Adenomyosis. To request an in-person meeting with Dr Vidali or a phone call with our Medical Team, go to this link. https://drvidali.preventmiscarriage.com/


What is "Financial Clearance"?

To receive our care, patients must be financially cleared and registered as active Management Patients with paid management fees. We cannot offer recommendations, order testing, or design treatment plans without financial clearance. No exceptions to this policy.